Testimonials
	“This program has been a definite asset and I’m thankful to work for a company that offers it.” EAP program participant

Measuring client satisfaction is a critical part of an effective employee assistance program. At Casey & Associates we listen carefully to what our clients have to say and we use client input as one way of measuring service quality. Over the years, we have made numerous adjustments to clinical services as a result of our follow-up studies. Client input has not only made our EAP services more effective, but it has also helped us better understand the needs of our client companies and their employees.

The following graphs depict data collected from our client satisfaction surveys from 1996 through 2006. It represents data from over 350 individuals who have used EAP services during that period of time. The annual survey return rate has been over 45% during those eleven years.